Privacy policy

Last Updated: August 18, 2025

SECTION 1 – OVERVIEW
This Privacy Policy describes how World of Nalu Ltd (“World of Nalu”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website, store, or related services (the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described here. If you do not agree with this Privacy Policy, you should not use our Services.

Our Services are hosted by Shopify Inc. Shopify enables us to operate our online store and provides certain services related to payments, security, hosting, and data processing.

If there is a conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

SECTION 2 – PERSONAL INFORMATION WE COLLECT
When we use the term “personal information,” we mean information that identifies, relates to, or could reasonably be linked with you. We may collect or process the following categories of personal information depending on how you interact with our Services:

Contact Details: name, billing and shipping addresses, email address, and phone number.
Financial Information: payment card details, account information, and transaction details.
Account Information: usernames, passwords, and account preferences.
Transaction Information: products viewed, added to cart, wishlisted, purchased, returned, or exchanged.
Communications: information you provide in emails, support inquiries, or other correspondence.
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Information: details about how you browse, interact with, or use our Services.

SECTION 3 – SOURCES OF PERSONAL INFORMATION
We collect personal information from the following sources:

Directly from you, when you provide it through our Services, such as placing an order or contacting customer service.
Automatically, through cookies, analytics tools, and similar technologies when you browse or use our Services.
From service providers, including payment processors, shipping providers, and IT support.
From partners or third parties, such as marketing and advertising partners, where permitted by law.

SECTION 4 – HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:

To Provide and Improve Services: including fulfilling orders, processing payments, shipping, handling returns, maintaining your account, and customizing your shopping experience.
Marketing and Advertising: including sending promotional emails, texts, or displaying ads based on your preferences and interactions with our Services.
Security and Fraud Prevention: to verify your identity, protect accounts, detect fraud or misuse, and ensure secure transactions.
Customer Support: to communicate with you, respond to inquiries, and manage your requests or complaints.
Legal Compliance: to comply with applicable laws, respond to legal requests, and enforce our policies and agreements.

SECTION 5 – DISCLOSURE OF PERSONAL INFORMATION
We may share your personal information in the following circumstances:

With Shopify and other third-party service providers who perform services such as payment processing, order fulfillment, analytics, IT management, and customer support.
With business and marketing partners who help us provide personalized advertising and promotional services.
When required by law or legal process, including requests from law enforcement or regulators.
In connection with a business transaction, such as a merger, acquisition, or sale of assets.
With our affiliates or corporate group to operate and manage Services.
When you consent or direct us to share your information, such as when using social media features.

SECTION 6 – RELATIONSHIP WITH SHOPIFY
Our Services are hosted by Shopify. Shopify may collect, use, and process personal information as necessary to provide its services to us and other merchants.

Shopify may also process personal information for its own purposes, such as improving its platform and supporting enhanced features. In these cases, Shopify is responsible for processing and handling personal information.

For more information about Shopify’s practices and your rights, please visit: https://privacy.shopify.com/en.

SECTION 7 – THIRD-PARTY LINKS
Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

SECTION 8 – CHILDREN’S DATA
Our Services are not directed to or intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, please contact us, and we will delete it.

SECTION 9 – SECURITY AND RETENTION OF INFORMATION
We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to provide our Services, fulfill legal obligations, resolve disputes, or enforce our agreements.

SECTION 10 – YOUR RIGHTS
Depending on where you live, you may have rights regarding your personal information, including:

Right to Access/Know: request details about personal information we hold.
Right to Delete: request deletion of personal information.
Right to Correct: request correction of inaccurate information.
Right to Data Portability: request a copy of personal information in a portable format.
Right to Manage Marketing Preferences: opt-out of promotional communications.

If you reside in the UK or EEA, you may also have the following rights:

Right to Object or Restrict Processing.
Right to Withdraw Consent.

You may exercise these rights by contacting us at the details below. We may require proof of identity before processing your request.

SECTION 11 – INTERNATIONAL TRANSFERS
We may transfer, store, or process your personal information outside of the United Kingdom or European Economic Area. Where applicable, we use legal mechanisms such as Standard Contractual Clauses or UK equivalents to safeguard your data.

SECTION 12 – COMPLAINTS
If you have a complaint about how we process your personal information, please contact us at the details below. We aim to acknowledge complaints promptly and resolve them within 7 working days where possible, consistent with our general complaints policy.

You may also lodge a complaint with your local data protection authority if you are unsatisfied with our response.

SECTION 13 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time for legal, operational, or business reasons. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our Services constitutes acceptance of any changes.

SECTION 14 – CONTACT INFORMATION
For questions about this Privacy Policy or our data practices, please contact us at:

World of Nalu Ltd
Company No. 11738574
124 City Road, London, England, EC1V 2NX
Email: info@theworldofnalu.com